- How can I sign up at your website?
- My friend/relative would like to use my PC to register at your site. Can he do that?
Yes, you can register as many accounts as you want for your friends and family members using the same PC and IP address, but keep in mind that we do not tolerate creating of multiple accounts for the same person. close
- Can I change my password?
Yes, we strongly recommend to change it right after registration. You can set a new password in your Account Settings. close
- Can I change email address attached to my account?
No, you can't. Your email serves as a key to your account, thus the system doesn't allow changing it. close
- I forgot my password. What should I do?
You can reset a password by clicking 'Recover password' button in Login area at the upper right corner of our website. Select a recovery method (Email or SMS) and then follow the on-screen instructions. Please note that you can use SMS option ONLY if you have specified mobile phone number in your account settings. We strongly recommend doing that to ensure an additional security level for your account. close
- I forgot my username. What should I do?
Please use your email for logging into your account. Alternatively, you can use your phone number instead of username, provided that you have indicated it in your account information. close
- What is password/passphrase/PIN code and what they are used for?
Password, passphrase and PIN are not the same thing since they are used for different purposes.
Password is used for logging into account, whereas passphrase is used for confirmation of the account ownership. A passphrase is the last option to recover your account if you've lost password and email and forgot username. PIN is used for applying changes made in your account settings.
How long can it be? What characters can contain? Who defines it? Can it be changed? What it is used for? How it looks like? (Sample) Password 10-64 characters A-Z, a-z (Latin letters only), 0-9, special characters ($, #, *, &, ^ etc.) is generated by our system can be changed anytime account authentication *%^kuBgyI*t6RT Passphrase 12-255 characters A-Z, a-z (Latin letters only), 0-9, special characters ($, #, *, &, ^ etc.) is not set by default, must be set by user can be set only once account ownership confirmation S0mewh3re bey0nd the 5ea 5omewhere wa1tin' for me PIN 5 digits 0-9 (digits only) is generated by our system cannot be changed applying changes made in account settings 62591
Password and PIN sent to your email during registration and also are shown on the first login to your account. We strongly recommend to change your password to a more complex one due to security reasons. Keep this new password in a safe place. Once you do this, delete email containing your registration data and also empty Trash section.
- How can I delete my account?
If you want to close your account, first make sure you have no any active deposits as well as there are no funds left at your account balance. If there are active deposits, you should wait until the investment period is over and then withdraw your funds. If there are just funds at your account balance, then you should withdraw them too.
Once your account is empty, you can proceed to deletion.
First, log into your account. Then go to our Live Chat and ask our support officers to delete your account. You can access Live Chat at our website by clicking blue button in the right corner at the bottom of your screen.You will be asked to provide your passphrase and once you confirm your ownership of this account, the process will be over.
Our operators will register your request for account termination and it will be closed shortly after. close
- Do you have a demo account in your program?
- How can I make an investment?
Please visit our Investor's Guide page to learn more about it. close
- What payment methods are accepted in your program?
We accept the following payment methods:
- How long does it take to process a deposit transaction?
Normally transactions are processed instantly, however some payment methods (like BTC) require some time for transfer confirmation. In this case it may take up to 24 hours. On an exceptional occasion confirmation takes up to 72 hours.
Transfers made using fiat electronic payment processors (Perfect Money, Payeer) usually are confirmed instantly. If such operation is not confirmed within 15 minutes, please contact support service. close
- What is the minimum amount accepted for investing?
Current values of minimum deposit size are displayed below. These values are valid for Open Beta. Due to new investment plans implementation and currency exchange rate fluctuations the size of minimum deposit may change. For actual information regarding this issue please follow the updates published in this section. As for now the minimal size of a deposit is:
- What is the maximum amount accepted for investing?
Current values of maximum deposit size are displayed below. These values are valid for Open Beta. Due to new investment plans implementation and currency exchange rate fluctuations the size of maximum deposit may change. For actual information regarding this issue please follow the updates published in this section. As for now the maximal size of a deposit is:
- What should I use a Refill balance option for?
This option becomes quite handy when you want to make an investment without having to wait until your transaction is confirmed. You simply credit funds to your account balance in advance, all transactions are confirmed according their confirmation frequency. But when it comes to making an investment, you are free to use this amount from your account balance and don't need to worry about delays in confirmation status.
The other great thing about refilling balance is that sometimes having your account credited in advance gives you an advantage over the others, especially when time is all that matters. For instance, website administration launches a new limited offer and you have more chances to take advantage of it when you already have funds at your account balance. Otherwise you will have to wait until your transaction is confirmed and finally credited and you will lose precious seconds for taking part in this limited offer. This is especially true regarding transactions made using cryptocurrencies. close
- How can I refill my account balance?
Refill balance option is quite similar to regular depositing procedure. The key diference is that funds credited using Refill balance option are simply stored at your account balance, whereas investing puts your funds into certain investment package and generates profits from it.
To refill your balance, simply go to Refill balance page, select payment method, set the amount and make a payment. Then wait until the funds appear at your account balance. close
- What is the minimum amount accepted for refilling my account balance?
The minimal size for a refill operation is
- I've made a deposit more than 24 hours ago, but it still didn't appear in my account. What should I do?
Normally transfers made using regular electronic payment processors (e.g. Perfect Money, Payeer) are confirmed instantly. If such transfer does not appear in your deposit history within 15 minutes after it was being made, please contact our support service and include the following information in your message:
Your username, date and time of the transaction, selected payment method, transaction ID, amount.
Transfers made using cryptocurrencies may take up to 72 hours to confirm. Go to a block explorer service and make sure your transaction has been actually created. If it really was created and has not gained enough confirmations 24 hours after the transfer has been done, please contact our support service and include the following information in your message:
Your username, date and time of the transaction, selected payment method, transaction ID, amount. If you are using BTC, please take a look at this page: How to find transaction ID close
- I've already made a deposit. Can I have more than one active deposit at the same time in your program?
Yes. You can make as many deposits as you wish provided that there are open slots available for certain plan. close
- What happens if I accidentally close Summary page or the countdown ends while making a deposit/refill?
Do not worry, if you have sent the payment and closed the Summary page your payment still will be credited to your account no matter what. The same goes for the countdown: the most important thing is that you made a transfer. Even if the time's up, your payment still will be credited to the system and nothing gets lost. close
- What if I sent an amount less/more than I selected while making a deposit?
Do not worry, your deposit still will be created provided you made a transfer over or equal to minimum amount allowed for deposit. The deposit size will be equal to the amount you sent. In case you sent funds less than minimum deposit size, your transfer does not get lost, it will be credited to your account balance instead. close
- What is the minimum amount allowed for withdrawal?
Currently the minimum size of a withdrawal is:
For example, if you want to receive 100 DOGE to your e-wallet address, you have to make a withdrawal request of 101 DOGE, as 1 DOGE is spent for a miner fee. close
- How can I withdraw funds from my account balance?
- How long does it take to process a withdrawal transaction?
Normally transactions are processed instantly, however some payment methods (like BTC) require some time for transfer confirmation. In this case it may take up to 24 hours. If your waiting time surpasses this limit, please contact our support service. close
- I've made a withdrawal request more than 24 hours ago, but the funds still didn't appear in my account. What should I do?
Please contact our support service. close
- Do you have an affiliate program?
Yes, currently we are offering a 3% referral commission for deposits made by your direct referrals. For more details, please visit THIS page. Actual size of referral reward is applied for Open Beta. By the official launch affiliate program will be extended to a multi-level structure and the commission size will become higher and more advantageous for investors. close
- Where can I find my affiliate link?
Please visit your account page. Your affiliate link is located at the bottom of your backoffice page. It looks like this: https://8bit.ltd/?u=yourusername or https://8bit.ltd/c/register/yourusername (for registration page). Both link formats are valid.
You can also use pattern https://8bit.ltd/ANY_PAGE/?u=yourusername close
- Can I refer myself in your program?
No, but your friends and family members can register in our program using your affiliate link. close
- In what case can I receive a referral accrual?
Referral accruals are made:
- when your referral makes a deposit directly from electronic payment processor or
- when he refills his account balance from electronic payment processor and then makes a deposit.
Referral accruals are NOT made:
- when your referral makes a new deposit using profit credited to his account balance or
- when he makes a new deposit using referral commission from his account balance.
Imagine a situation where your referral has a profit of $25 at his account balance and he refills his account balance with $75. Then he makes a deposit of $100. In this case your referral commission will be calculated from those $75 he transferred from an external source.
Let us consider another situation. Suppose your referral made a $100 deposit transferred directly from electronic payment method. In this case your referral commission will be calculated from the entire amount of $100. close
- Are my funds in safety being invested into your program?
Yes, our company offers an exclusive deposit insuring system. Funds protection is provided by implementing the following features:
- exchange of fiat money to cryptocurrencies of nearly the same market value;
- cryptocurrency storage at cold wallets physically located on 3 continents;
- manual verification of sizeable payments by our operators to ensure protection from unauthorized funds withdrawal by any intruders and malefactors. close
- How do you protect my personal information?
Your personal information including your e-mail, e-currency wallets (and phone number, spoken languages, country etc. - if you indicated them) is stored in an encrypted form on our proprietary servers. 8bit keeps banking secrecy and never discloses sensitive information related to our clients. The only data available publicly is investment statistics. Statistics information includes investor's username, deposit amount, payment method, time of deposit and country flag (if you opted to show country in your account settings). Besides, investor's actual name will not be ever connected to your username, unless you decide otherwise. close
- Can I lose money?
No, absolutely not. Our financial analysts do their best to protect all our users from any kinds of losses. In order to eliminate human factor we have developed an AI algorithm capable of self-education and making suggestions and forecasts regarding the least risky operations and preventing possible losses. This allows us to be always 10 steps ahead in any situation. Our approach for treating market fluctuations and currency exchange rate changes along with our experience allows us to make strong projections that prove to be true most of the time. close
- What advantages do I get from keeping funds in your system?
In addition to the highest security level 8bit platform provides its members with an exclusive bonus for keeping funds at their account balance. This bonus is called an Accumulative Balance Interest and it was introduced as a way to show 8bit audience how we appreciate our community.
Each member of 8bit is eligible for obtaining the Accumulative Balance Interest. This option is always enabled and it lets you earn more without spending a cent. To learn how it works please visit THIS page. close
- I'd like to purchase some BTC. How can I do that?
Please check out our exhaustive guide regarding usage of BTC: How to purchase BTC close
- Are there any fees applied for investing/refilling/withdrawal operations?
No, we do not apply any fees. However, cryptocurrencies may require small fees to confirm the payment, thus there might be applied a fee for such operations, though it has nothing to do anything with our policy. Basically these fees are payment required for transfer to be confirmed within blockchain network.
For faster confirmation of transactions please add few more coins as a priority fee. You can learn the size of current optimal transaction fee for BTC here: https://estimatefee.com/. Please follow this link to learn more about out fee policy. Note: these fees are charged by network miners, our platform gains absolutely nothing from it. close
- Can I invest using Paypal?
- I'd like to use Payza/Neteller/Okpay/Solidtrustpay for investing, but I do not see it listed as accepted payment method in your program. Can I still use it for investing here?
Yes, you can choose almost any payment method you wish if you use online exchange services. Please check THIS page to learn more about online exchangers. close
- What is XP and what it is used for?
XP stands for eXperience Points. They are credited for certain actions performed by user. XP increase the range of available options for your account functionality. XP indicates your account status, expresses your activity and overall progress within our platform.
The higher your XP number is, the more exclusive features you get, such as higher referral commissions, access to exclusive investment offers, chance to win free tokens or coupons for bonus deposits etc.
For more information regarding XP and User Progress please visit THIS page. close
- What is a Bug Bounty program and how I can get rewarded for joining it?
Bug Bounty program is a special initiative started as an additional way to involve 8bit members into the community-based activity. Whenever a user encounters a bug, glitch or any other type of error he can make his contribution into the project by alerting the support service about that. Then our technicians will promptly resolve the issue and the user who reported about that will be rewarded. To learn more regarding how you can submit a bug report please visit THIS page. close