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00:15:37
2018-07-19
 
 
Backoffice About Us FAQ Affiliate How to Start Deposit Support
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Frequently Asked Questions

How can I sign up at your website?
Use our one-click registration which takes only 10 seconds to complete: all you have to do is enter your email and username and we do the rest. Your password will be sent to your email address. See also our Registration guide. close
My friend/relative would like to use my PC to register at your site. Can he do that?
Yes, you can register as many accounts as you want for your friends and family members using the same PC and IP address, but keep in mind that we do not tolerate creating of multiple accounts for the same person. close
Can I change my password?
Yes, we strongly recommend to change it right after registration. You can set a new password in your Account Settings. close
Can I change email address attached to my account?
No, you can't. Your email serves as a key to your account, thus the system doesn't allow changing it. close
I forgot my password. What should I do?
You can reset a password by clicking 'Forgot passsword' button in Login area at our homepage. close
I forgot my username. What should I do?
Please use your email for logging into your account. Alternatively, you can use your phone number instead of username, provided that you have indicated it in your account information. close
What is password/passphrase/PIN code and what they are used for?
Password, passphrase and PIN are not the same thing since they are used for different purposes.

Password is used for logging into account, whereas passphrase is used for confirmation of the account ownership. A passphrase is the last option to recover your account if you've lost password and email and forgot username. PIN is used for applying changes made in your account settings.
How long can it be? What characters can contain? Who defines it? Can it be changed? What it is used for? How it looks like? (Sample)
Password 10-64 characters A-Z, a-z (Latin letters only), 0-9, special characters ($, #, *, &, ^ etc.) is generated by our system can be changed anytime account authentication *%^kuBgyI*t6RT
Passphrase 12-255 characters A-Z, a-z (Latin letters only), 0-9, special characters ($, #, *, &, ^ etc.) is not set by default, must be set by user can be set only once account ownership confirmation S0mewh3re bey0nd the 5ea 5omewhere wa1tin' for me
PIN 5 digits 0-9 (digits only) is generated by our system cannot be changed applying changes made in account settings 62591

Password and PIN sent to your email during registration and also are shown on the first login to your account. We strongly recommend to change your password to a more complex one due to security reasons. Keep this new password in a safe place. Once you do this, delete email containing your registration data and also empty Trash section.

Never disclose your registration info to anyone. Our support officers most likely will ask you to provide your passphrase, but they will never ask about your password or PIN. Even if they will ask about your passphrase, they can do it solely via our Ticket Support Center (http://8bsupport.com) or Live Chat. Do not respond to any emails asking to provide your password/passphrase/PIN even if the mail sender is stated to be 8bit.ltd. It is against our privacy policy and company regulation to request such information via unreliable means of communication like email. You can be sure that person asking to share your account information is a malefactor. close
How can I delete my account?
If you want to close your account, first make sure you have no any active deposits as well as there are no funds left at your account balance. If there are active deposits, you should wait until the investment period is over and then withdraw your funds. If there are just funds at your account balance, then you should withdraw them too.
Once your account is empty, you can proceed to deletion.
First, log into your account. Then go to our Live Chat and ask our support officers to delete your account. You can access Live Chat at our website by clicking blue button in the right corner at the bottom of your screen.You will be asked to provide your passphrase and once you confirm your ownership of this account, the process will be over.
Our operators will register your request for account termination and it will be closed shortly after. close
Do you have a demo account in your program?
Yes, you can see how backoffice looks like by visiting THIS PAGE. Also you can access Deposit page and calculate your potential profit. However, registration takes 10-20 seconds only, all you have to do is type in your email and then you are ready to start investing. close
How can I make an investment?
Please visit our Investor's Guide page to learn more about it. close
What payment methods are accepted in your program?
We accept the following payment methods:
Perfect Money USD (perfectmoney.is)
Perfect Money EUR (perfectmoney.is)
Payeer USD (payeer.com)
Payeer EUR (payeer.com)
Advcash USD (advcash.com)
Advcash EUR (advcash.com)
Bitcoin [BTC] (bitcoin.org)
Bitcoin Cash [BCH] (bitcoincash.org)
Litecoin [LTC] (litecoin.org)
Ethereum [ETH] (ethereum.org)
Ethereum Classic [ETC] (ethereumclassic.github.io)
Dogecoin [DOGE] (dogecoin.com)
ZCash [ZEC] (z.cash)
DASH [DASH] (dash.org) close
How long does it take to process a deposit transaction?
Normally transactions are processed instantly, however some payment methods (like BTC) require some time for transfer confirmation. In this case it may take up to 24 hours. On an exceptional occasion confirmation takes up to 72 hours.
Transfers made using fiat electronic payment processors (Perfect Money, Payeer, Advcash) usually are confirmed instantly. If such operation is not confirmed within 15 minutes, please contact support service. close
What is the minimum amount accepted for investing?
Current values of minimum deposit size are displayed below. These values are valid for Open Beta. Due to new investment plans implementation and currency exchange rate fluctuations the size of minimum deposit may change. For actual information regarding this issue please follow the updates published in this section. As for now the minimal size of a deposit is:
Perfect Money USD - $20
Perfect Money EUR - €20
Payeer USD - $20
Payeer EUR - €20
Advcash USD - $20
Advcash EUR - €20
Bitcoin [BTC] - 0.005 BTC
Bitcoin Cash [BCH] - 0.05 BCH
Litecoin [LTC] - 0.3 LTC
Ethereum [ETH] - 0.08 ETH
Ethereum Classic [ETC] - 3 ETC
Dogecoin [DOGE] - 15000 DOGE
ZCash [ZEC] - 0.2 ZEC
DASH [DASH] - 0.07 DASH close
What is the maximum amount accepted for investing?
Current values of maximum deposit size are displayed below. These values are valid for Open Beta. Due to new investment plans implementation and currency exchange rate fluctuations the size of maximum deposit may change. For actual information regarding this issue please follow the updates published in this section. As for now the maximal size of a deposit is:
Perfect Money USD - $500
Perfect Money EUR - €500
Payeer USD - $500
Payeer EUR - €500
Advcash USD - $500
Advcash EUR - €500
Bitcoin [BTC] - 0.1 BTC
Bitcoin Cash [BCH] - 0.5 BCH
Litecoin [LTC] - 5 LTC
Ethereum [ETH] - 1 ETH
Ethereum Classic [ETC] - 30 ETC
Dogecoin [DOGE] - 200000 DOGE
ZCash [ZEC] - 3 ZEC
DASH [DASH] - 1 DASH

Please note: these values are valid for a single deposit. You can invest more simply by making as many deposits as you wish. Besides you can have few active deposits at the same time. close
What should I use a Refill balance option for?
This option becomes quite handy when you want to make an investment without having to wait until your transaction is confirmed. You simply credit funds to your account balance in advance, all transactions are confirmed according their confirmation frequency. But when it comes to making an investment, you are free to use this amount from your account balance and don't need to worry about delays in confirmation status.
The other great thing about refilling balance is that sometimes having your account credited in advance gives you an advantage over the others, especially when time is all that matters. For instance, website administration launches a new limited offer and you have more chances to take advantage of it when you already have funds at your account balance. Otherwise you will have to wait until your transaction is confirmed and finally credited and you will lose precious seconds for taking part in this limited offer. This is especially true regarding transactions made using cryptocurrencies. close
How can I refill my account balance?
Refill balance option is quite similar to regular depositing procedure. The key diference is that funds credited using Refill balance option are simply stored at your account balance, whereas investing puts your funds into certain investment package and generates profits from it.
To refill your balance, simply go to Refill balance page, select payment method, set the amount and make a payment. Then wait until the funds appear at your account balance. close
What is the minimum amount accepted for refilling my account balance?
The minimal size for a refill operation is
Perfect Money USD - $1
Perfect Money EUR - €1
Payeer USD - $1
Payeer EUR - €1
Advcash USD - $1
Advcash EUR - €1
Bitcoin [BTC] - 0.0002 BTC
Bitcoin Cash [BCH] - 0.0022 BCH
Litecoin [LTC] - 0.012 LTC
Ethereum [ETH] - 0.004 ETH
Ethereum Classic [ETC] - 0.11 ETC
Dogecoin [DOGE] - 500 DOGE
ZCash [ZEC] - 0.008 ZEC
DASH [DASH] - 0.002 DASH

Keep in mind that minimum refill amount is lesser than minimum amount allowed for withdrawal. close
I've made a deposit more than 24 hours ago, but it still didn't appear in my account. What should I do?
Normally transfers made using regular electronic payment processors (e.g. Perfect Money, Payeer, Advcash) are confirmed instantly. If such transfer does not appear in your deposit history within 15 minutes after it was being made, please contact our support service and include the following information in your message:
Your username, date and time of the transaction, selected payment method, transaction ID, amount.

Transfers made using cryptocurrencies may take up to 72 hours to confirm. Go to a block explorer service and make sure your transaction has been actually created. If it really was created and has not gained enough confirmations 24 hours after the transfer has been done, please contact our support service and include the following information in your message:
Your username, date and time of the transaction, selected payment method, transaction ID, amount. If you are using BTC, please take a look at this page: How to find transaction ID close
I've already made a deposit. Can I have more than one active deposit at the same time in your program?
Yes. You can make as many deposits as you wish provided that there are open slots available for certain plan. close
What is the minimum amount allowed for withdrawal?
Currently the minimum size of a withdrawal is:
Perfect Money - $1/€1
Payeer - $1/€1
Advcash - $1/€1
Bitcoin [BTC] - 0.0005 BTC
Bitcoin Cash [BCH] - 0.0007 BCH
Litecoin [LTC] - 0.007 LTC
Ethereum [ETH] - 0.003 ETH
Ethereum Classic [ETC] - 0.05 ETC
Dogecoin [DOGE] - 100 DOGE
ZCash [ZEC] - 0.0035 ZEC
DASH [DASH] - 0.002 DASH

Keep in mind that for operations with cryptocurrencies are applied miner fees for withdrawals. Note: these fees are charged by network miners, our platform gains absolutely nothing from it. You can learn current size of miner fee by visiting this page.

For example, if you want to receive 100 DOGE to your e-wallet address, you have to make a withdrawal request of 101 DOGE, as 1 DOGE is spent for a miner fee. close
How can I withdraw funds from my account balance?
Please check Withraw section. For detailed instruction visit OUR GUIDE. close
How long does it take to process a withdrawal transaction?
Normally transactions are processed instantly, however some payment methods (like BTC) require some time for transfer confirmation. In this case it may take up to 24 hours. If your waiting time surpasses this limit, please contact our support service. close
I've made a withdrawal request more than 24 hours ago, but the funds still didn't appear in my account. What should I do?
Do you have an affiliate program?
Yes, currently we are offering a 3% referral commission for deposits made by your direct referrals. For more details, please visit THIS page. Actual size of referral reward is applied for Open Beta. By the official launch affiliate program will be extended to a multi-level structure and the commission size will become higher and more advantageous for investors. close
Where can I find my affiliate link?
Please visit your account page. Your affiliate link is located at the bottom of your backoffice page. It looks like this: https://8bit.ltd/?u=yourusername or https://8bit.ltd/c/register/yourusername (for registration page). Both link formats are valid.
You can also use pattern https://8bit.ltd/ANY_PAGE/?u=yourusername close
Can I refer myself in your program?
No, but your friends and family members can register in our program using your affiliate link. close
In what case can I receive a referral accrual?
Referral accruals are made:
- when your referral makes a deposit directly from electronic payment processor or
- when he refills his account balance from electronic payment processor and then makes a deposit.

Referral accruals are NOT made:
- when your referral makes a new deposit using profit credited to his account balance or
- when he makes a new deposit using referral commission from his account balance.

Imagine a situation where your referral has a profit of $25 at his account balance and he refills his account balance with $75. Then he makes a deposit of $100. In this case your referral commission will be calculated from those $75 he transferred from an external source.

Let us consider another situation. Suppose your referral made a $100 deposit transferred directly from electronic payment method. In this case your referral commission will be calculated from the entire amount of $100. close
Are my funds in safety being invested into your program?
Yes, our company offers an exclusive deposit insuring system. Funds protection is provided by implementing the following features:
- exchange of fiat money to cryptocurrencies of nearly the same market value;
- cryptocurrency storage at cold wallets physically located on 3 continents;
- manual verification of sizeable payments by our operators to ensure protection from unauthorized funds withdrawal by any intruders and malefactors. close
How do you protect my personal information?
Your personal information including your e-mail, e-currency wallets (and phone number, spoken languages, country etc. - if you indicated them) is stored in an encrypted form on our proprietary servers. 8bit keeps banking secrecy and never discloses sensitive information related to our clients. The only data available publicly is investment statistics. Statistics information includes investor's username, deposit amount, payment method, time of deposit and country flag (if you opted to show country in your account settings). Besides, investor's actual name will not be ever connected to your username, unless you decide otherwise. close
Can I lose money?
No, absolutely not. Our financial analysts do their best to protect all our users from any kinds of losses. In order to eliminate human factor we have developed an AI algorithm capable of self-education and making suggestions and forecasts regarding the least risky operations and preventing possible losses. This allows us to be always 10 steps ahead in any situation. Our approach for treating market fluctuations and currency exchange rate changes along with our experience allows us to make strong projections that prove to be true most of the time. close
I'd like to purchase some BTC. How can I do that?
Please check out our exhaustive guide regarding usage of BTC: How to purchase BTC close
Are there any fees applied for investing/refilling/withdrawal operations?
No, we do not apply any fees. However, cryptocurrencies may require small fees to confirm the payment, thus there might be applied a fee for such operations, though it has nothing to do anything with our policy. Basically these fees are payment required for transfer to be confirmed within blockchain network.
For faster confirmation of transactions please add few more coins as a priority fee. You can learn the size of current optimal transaction fee for BTC here: https://estimatefee.com/. Please follow this link to learn more about out fee policy. Note: these fees are charged by network miners, our platform gains absolutely nothing from it. close
Can I invest using Paypal?
Yes. Please consider using LocalBitcoins service. To learn more, please consult THIS page close
I'd like to use Payza/Neteller/Okpay/Solidtrustpay for investing, but I do not see it listed as accepted payment method in your program. Can I still use it for investing here?
Yes, you can choose almost any payment method you wish if you use online exchange services. Please check THIS page to learn more about online exchangers. close
 
 

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